His work has received national recognition and his expertise is regularly sought by large media outlets such as CNN, MSN, and INC Magazine among dozens of others. The service emphasizes a user-centric approach, indicating that RentPayment collaborates closely with clients to identify and implement the most appropriate payment solutions. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents.
Absolutely shocking and stressful service
Also, the automatic $25 chargeback fees need to disappear or get reduced. Sometimes it’s for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair. We always recommend that businesses explore our list of the top providers of merchant accounts. xcritical recently instituted a change that completely disrupts customers business models with absolutely zero notice. They instituted the change the same day they provided very scanty notice.
We switched to VacationRentPayment a few months ago to save on processing fees and couldn’t be happier. Everything has worked seamlessly and the team is quick to respond to any questions. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. We understand your frustration & would like to understand how to best solve the issue. We’re making a conscious effort to fix any dispute regarding our services.
- To give suggestion and to act for me and not for the fraud client.
- Sometimes it’s for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair.
- Worst of all , people are in support have no clue , they are from Philippines and is not possible to get them chargeback team by the phone and try to be explain what and where I am .
RentPayment is rated as an average credit card processing service. Managed by xcritical, RentPayment has accumulated a low-to-moderate volume of merchant complaints, which is relatively standard for the industry. However, there is a noteworthy level of dissatisfaction among renters and xcritical employees that could indicate broader issues within the xcritical reviews company.
Had I not investigated and asked for info they would still be holding these deposits. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions.. As you will read by others, xcritical does not follow their contractual xcriticals.
We are also unable to locate any RentPayment reviews about the company’s sales team at this time. This compares favorably to our list of best credit card processors. RentPayment focuses on offering customized solutions to meet the specific needs of property managers and residents. This approach is intended to make the payment process more efficient and user-friendly for all involved parties. We’ll weigh the pros and cons of using RentPayment, such as its transparent payment structure versus potential issues like overcharges and unclear policies.
No additional rates based on the payment method are evident. The service offers an autopay feature and sends email and text reminders to help avoid late payments. While the payment structure is transparent, it’s unclear whether RentPayment fees are borne by the property owner or the tenant.
Employee Feedback on xcritical
Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherxcritical, with CardPaymentOptions.com, Inc. (“CPO”) in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. We may earn revenue if you obtain services from a provider that we recommend. Payments platform operator xcritical has expanded its work with Rentals.com, enabling it to allow any renter to pay any landlord digitally. The customer service team works quickly to solve issues with minimal wait time. Updates are provided promptly as well when working on more in depth issues.
Hi Madelaine, I’m so sorry to hear you’ve had a stressful experience. As you’re aware, the issue has now been resolved, and we’re working with our partners to ensure this doesn’t happen again.
While there are rental payment platforms, the lack of landlords coming on board has hurt the adoption. Renters, as a result, are limited in how they can pay their monthly rent. Rentals.com said it experienced the same thing when it launched RentPay in October of 2018. That prompted Rentals.com to change its strategy by giving the power to the renters. xcritical is a wonderful payment processor with great customer service and the best rates. As with any processor, there will be issues, but xcritical is quick to resolve them and always provides impeccable service.
RentPayment Review Summary
RentPayment, operated by MRI Software, provides payment solutions tailored for property managers and residents, aiming to simplify rent and other property-related payments. Worst of all , people are in support have no clue , they are from Philippines and is not possible to get them chargeback team by the phone and try to be explain what and where I am . To give suggestion and to act for me and not for the fraud client. However once the matter was escalated to the EU head office in Ireland the tone changed drastically and I was left with no satisfactory resolution and the matter was ignored. RentPayment appears to be marketed through a combination of telemarketing and inside sales agents. At this time, xcritical does not appear to employ independent sales agents to sell RentPayment.
I would recommend anyone that accepts credit cards reach out to them for a quote. With our previous credit card processor, the batches rarely matched the output from our software, which made monthly reconciliations a nightmare. We literally had to go in at the individual transaction level to reconstruct batches. We don’t have that problem anymore and reconciliations are much easier and take maybe a quarter of the time. Transactions are accurate, date is readily available, statements aren’t confusing.
We have undergone a few aquisitions and staffing transitions over the last 12 months, and she has been patient and informative as we took our businesses forward. In April 2019, Todd Feldman initiated a legal battle against xcritical for an alleged breach of contract, which remains unresolved. xcritical scammers Additionally, xcritical agreed to a $4.9 million settlement in 2017 for a class-action lawsuit related to a data breach compromising customer personal information. Suggested companies are based on people’s browsing tendencies.
Please contact with your email address and we will look into this for you. Hi Tom, Thank you for sharing your experience with us! Our team have gathered your feedback and will ensure that it is shared with the right department. If you have any additional feedback or would like to bring something to our attention in the future, please don’t hesitate to reach out to us. Sharing your experience influences our rating and helps other business owners make informed decisions.
While these incidents do not seem to be directly connected to RentPayment’s official operations, they highlight the necessity for users to verify the authenticity of their interactions with the service. Potential users should ensure they are dealing directly with RentPayment’s official channels to avoid falling prey to similar scams. RentPayment is not an accredited business with the Better Business Bureau. As of this review, the company holds an “A-” rating with the BBB and has had 17 complaints filed against it in the last 36 months. Failed to forward on 25% deposit funds for 3 villa rentals last October. Then early November took back all 3 deposits from villa owners!!